Privacy Policy
Effective Date: 04.04.2025
At Samarth Shakti, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our website and services.
- Information We Collect
We collect the following types of information:- Personal Information: When you place an order, we collect details such as your name, address, phone number, email, and payment information.
- Usage Information: We may collect information about how you interact with our website (e.g., IP address, browser type, device information) to improve user experience.
- How We Use Your Information
We use your information for the following purposes:- To process your orders and provide the products/services you request.
- To communicate with you about your orders, inquiries, and promotions.
- To enhance your shopping experience by offering personalized content and services.
- Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All sensitive information, such as payment details, is encrypted during transmission. - Cookies
Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and improve functionality. You can control cookie settings through your browser. - Your Rights
You have the right to access, update, or delete your personal information. If you wish to do so, please contact us at [email protected]. - Third-Party Sharing
We do not sell or rent your personal information. However, we may share data with trusted third-party service providers (e.g., payment processors, delivery partners) to fulfill orders and provide services. These third parties are required to maintain confidentiality and security of your data. - Compliance
We comply with applicable data protection regulations, including the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures.
Terms and Conditions
Effective Date: 04.04.2025
Welcome to Samarth Shakti! By using our website and purchasing our products, you agree to the following Terms and Conditions:
- Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use our website and make purchases. - Account Creation
To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password. - Product Information
All our products are custom-made by local artisans. Variations in color, size, and design may occur due to the nature of handcrafted items. We strive to provide accurate descriptions and images, but these may vary slightly. - Pricing and Payment
All prices are listed in INR[Domestic Currency]/ USD[International Currency] and are subject to change without prior notice. We accept payments through secure methods, including credit/debit cards, UPI, and other online payment gateways like Razorpay. We are also working on other channels and modes of payment like Cash On Delivery[COD] and EMIs. Kindly, check our website for further notice and updates. - Order Process
Once an order is placed, we will confirm receipt via email. Orders are processed after payment is successfully completed. You can track your order status from your account. - Intellectual Property
All content on our website, including product images, logos, and designs, is the intellectual property of Samarth Shakti and is protected by copyright laws. - Limitation of Liability
We are not liable for any direct, indirect, or consequential damages arising from your use of our website, including delays, errors, or issues during delivery. - Dispute Resolution
Any disputes arising from your use of our website or purchase of products will be governed by Indian laws. Disputes will be resolved in the jurisdiction of India.
Cancellation and Refund Policy
Effective Date: 04.04.2025
We want you to be completely satisfied with your purchase. Please read our cancellation and refund policy carefully.
- Order Cancellation
Orders can be canceled within 24 hours of confirmation for non-custom products.
For custom-made products, cancellations are only accepted before production begins.
If your product is damaged during the production or shipping process, please contact us immediately for a resolution. - Refunds
Refunds will be processed for defective or damaged products. If your order arrives in poor condition, please contact us within 48 hours of receiving it.
We will issue refunds to the original payment method used for the purchase.
Custom-made products are non-refundable unless there is an error on our part. - Return Shipping
If you are requesting a refund for a defective item, we will bear the cost of return shipping.
For other cancellations or returns, customers will bear the cost of return shipping.
Shipping and Delivery Policy
Effective Date: 04.04.2025
We aim to deliver your custom-made home decor items in a timely and efficient manner. Please review our shipping and delivery policy below.
- Shipping Areas
We offer shipping within [India/Internationally]. Please check the delivery options available at checkout. - Shipping Charges
Shipping charges are calculated based on the delivery location and order size. Free shipping may be available for orders above ₹999/-. - Delivery Time
For standard orders, delivery time is estimated at [7-15 business days] depending on the item.
For custom-made items, please allow additional time for creation and processing, which can take up to 21 business days [estimated, varies depending upon the order, artisans & other material requisites].
Delivery times may vary based on external factors like weather, holidays, or shipping carrier delays. - Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to track your shipment. - Damaged Goods
If you receive a damaged product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue.
Contact Us
We are here to assist you! If you have any questions or concerns, feel free to reach out to us using the following contact details:
- Email: [email protected]
- Phone: +91-95xxxxxx90
- Address: Bhopal, Madhya Pradesh, India
- Business Hours: Monday to Friday, 11:00 AM – 6:00 PM IST
You can also connect with us on our social media platforms:
Important Legal Compliance
- RBI Guidelines: We ensure compliance with the RBI’s security protocols for online payment transactions.
- Consumer Protection Act, 2019: Our policies adhere to the Consumer Protection Act and ensure your rights as a customer are respected.
- GST Compliance: All invoices are GST-compliant, and you will receive detailed tax information with your order.